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  • Hannah Deav

The Art of Communication

Updated: Jun 12, 2020

Communication, a common word, no stranger to anyone, pronounced easily, and yet if not carried out wisely, could potentially be as disastrous as a marital problem. We find ourselves engaging in conversation every second of our lives as it is integral to get our messages and intentions across to people. Be it a phone call, messaging app such as WhatsApp or even social media such as Instagram and Facebook. Communication comes in many forms.

Given that we have been communicating since birth, we proudly believe we are masters at communication but fail miserably when communication becomes challenging. A wise man quotes that the root of many problems is poor communication and effective communication is the solution to these problems. Effective communication is a vital aspect of life and should be adapted well in both personal and professional lives.

Here is how you can master the art of communication and save all that trouble:

Verbal communication

Words can mean a lot to a person and from listening to their conversation, it also says a lot about their personality. It is really important to choose your words wisely, use words that communicate positive values and is easily understandable by a listener. When speaking, draw attention by changing the tone of your voice and avoid being monotonous. Confidence is key and adjusting your pace when you speak helps get messages across better. For example, emphasising a fact would require the communicator to speak at a slower pace and a clearer tone.

Non verbal communication

Merely getting words right is not enough. Non verbal communication comes hand in hand with verbal communication and it is as important. Imagine a communicator speaking with no movement involved, no difference than a robot speaking. Hand movements and eye contact are crucial tools when you speak. Too much hand movements may cause distraction and staring in the eye of the listener for a long period may create a sense of discomfort. In this case, balance is key.

Active Listening

Is it imperative to listen clearly and pay full attention when a message is being communicated. An effective way of listening is through demonstrating engagement by nodding in agreement, smiling or showing concern where applicable and responding to the conversation with replies like ‘I understand’. Avoid jumping in the middle of the conversation to respond, but wait for the communicator to fully convey their message to understand the entirety of their message. At every end of the conversation, recap the conversation (whether immediate or in form of writing), so the communicator understands that the message conveyed was understood. Always ask questions to clarify and never assume.

Be versatile with your communication approach

There are many ways of communicating to suit different personalities. Having only one communication approach may not be the best idea. Find ways to communicate creatively and explore ideas. Identify the best approach you could use with your receiving end, and if successful, stick to that.

Be kind and compassionate

Having an open mind is important for both communicator and listener. Avoid judging too quickly, instead choose to understand each other and be compassionate. Work hand in hand, support each other and work towards the ultimate goal as a team.

All in all, be a communicator that is remembered for good reasons. The communications we engage in may not always score an A+, but communicating effectively and understanding the art of communications brings success despite it all.

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